The outage currently affecting Royal Mail’s international exports affects just outbound international parcels and mail, suggesting either an outsourced third party supplier is the source of the cyber disruption, or there is a specific isolated system, rather than something that is enterprise wide across Royal Mail. Hanah Darley, head of threat research at cyber security firm Darktrace, claims the nature of the cyber incident at Royal Mail suggests that it likely affects one of the company's contractors or a specific system: The National Cyber Security Centre has confirmed it is assisting the company, along with the National Crime Agency. "Our teams are working around the clock to resolve this disruption and we will update customers as soon as we have more information." "Our import operations continue to perform a full service with some minor delays. "Some customers may experience delay or disruption to items already shipped for export. The company, which is considered part of Britain's critical national infrastructure, is in touch with the police and at least one security service following the incident.Ī Royal Mail spokesman said: "We have asked customers temporarily to stop submitting any export items into the network while we work hard to resolve the issue. Six sites are affected, including a huge sorting facility located next to Heathrow Airport, where most outgoing international mail is sorted before leaving the UK. It is understood the problem was first discovered on Tuesday morning and that staff at Royal Mail have been attempting to uncover the cause since then. The cost of this service depends on the weight of the parcel but I will charge a fixed fee of £9.50.Royal Mail has been left unable to send letters or parcels overseas after the postal service suffered a crippling "cyber incident".Ī company statement warned customers to expect delays or disruptions to packages already sent and urged others not to attempt to send mail internationally while the problems continued. Extra compensation is also possible at an additional rate of £2.50 for all goods to the value of £250. The service also provides insurance for all goods to the value of £50. This provides added security that the parcel will reach its destination safely and efficiently. Royal Mail International Tracked and Signedįor packages being sent abroad this option has an electronic tracking service until the parcel leaves the UK whilst it also has to be signed for on delivery using Royal Mail Track & Trace online service Please select another shipping option if you require insurance / tracking option. This shipping method has no insurance or track / trace capability. Worldwide delivery within five working days. Royal Mail Standard International (formerly known as Airmail)ĭelivery to Europe is usually within three working days. Packages can be tracked using Royal Mail Track & Trace online service International Shipping Straps This service aims to deliver your item the next working day including Saturday. This ensures that a signature is obtained for your package upon delivery and provides compensation up to the value of £50. This service aims to deliver your item in two to three working days including Saturday.įor an additional £3.50 your strap(s) can be sent by Royal Mail Signed For First Class. Straps sent by the standard delivery method are posted by Royal Mail large letter Second Class post at 1.25p. Tracking isn’t available with this option. Straps sent by the standard delivery method are posted by Royal Mail large letter First Class post at £1.70. Prices on the site do not include shipping charges.
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